Calls in SharedVu is a powerful tool designed to streamline after-hours communication for your organization. By integrating with the calendar system, SharedVu ensures that incoming calls are redirected to the scheduled staff member on duty, even outside of regular office hours. This automated call routing system significantly reduces the administrative burden of manually managing after-hours calls and ensures that clients or customers always reach the appropriate person. By efficiently handling these calls, SharedVu helps maintain a high level of customer service, regardless of the time of day.

One of the key features of the calls service is its voicemail transcription capability. When a voicemail is received, SharedVu automatically transcribes the message, allowing staff members to read the contents instead of listening to the audio recording. This feature not only saves time but also provides a convenient way to review messages in noisy environments or during meetings. The transcriptions are stored securely within the platform, making it easy to reference past messages and ensuring that important information is never lost.

SharedVu’s call service also includes detailed call logging and reporting features. Administrators can access logs of all incoming calls, view call durations, and analyze call patterns to make informed decisions about staffing and resource allocation. These insights help organizations optimize their after-hours services and ensure that they are adequately prepared to handle peak call times. By providing comprehensive tools for managing and analyzing after-hours calls, SharedVu enhances operational efficiency and improves the overall customer experience.